Shipping

• Which countries do you deliver to? 
  
  

  Europe:
  Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

  
  
  United Kingdom: 

  
  England, Scotland, Wales and Northern Ireland. 
  
  United States: 

  
  Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
  
  Canada:
  Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland en Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec en Saskatchewan.
  
  
  What are the shipping costs? 

   
  
  Europe:  
  Flat rate shipping €3.99 

  
  
  United Kingdom: 
  Flat rate shipping £4,00 

   
  
  United States: 
  Standard items shipping rate $4,00
  Large items shipping rate $25,00 
  
  Canada: 
  Orders ≤ $149.00 CAD $15,00
  Orders ≥ $150.00 $25,00
  
  
  Do I have to pay import duty if I live in Switzerland or Norway?
  No, the duty has already been paid, and there will be no additional import costs for you.
  
  When will my order be send out? 
  We aim to ship orders placed Mon - Fri before 14:00 / 2 PM CET on the same day. 
  Orders placed after 14:00 will be shipped the next working day. 
  
  How do I track my order? 
  Once the parcel has left our warehouse, you will receive a confirmation email with your tracking information to track your order. Please also check your spam folder as the shipping confirmation could be there.  

  
  
  My order was sent back to sender. What should I do?
  Then your order will automatically be processed as a returning item and will be refunded. 
  If you would still like to receive the goods you would have to place a new order in our online shop. 
  
  Can I change the address of my package? 
  Once shipped, you will receive a confirmation email with tracking information of your order. Some forwarders allow you to adjust the delivery information On the tracking page of the shipment.
  
  Has your order been shipped, but not yet delivered? 
  Please check if the package has been delivered to a neighbor or a pickup parcel center. If this is not the case and the package has not been delivered to you within expected days of delivery, please contact us via our contact form, chat or mail. 
  

  
  What is the estimated delivery time in business days?
  
  Europe:
  Netherlands - 1 working day
  Germany - 1 working day
  France 2-3 working days
  Italy 2-4 working days
  Spain 2-5 working days
  Belgium - 1 working day
  Austria 2 working days
  Denmark 2-3 working days
  Switzerland 2-3 working days
  Poland 2-4 working days
  Sweden 2-6 working days
  Estonia 3-5 working days
  Czech Republic 2-4 working days
  Portugal 3-5 working days
  Hungary 2-4 working days
  Finland 2-6 working days
  Latvia 3-5 working days
  Lithuania 3-5 working days
  Romania 3-5 working days
  Greece 4-7 working days
  Norway 2-6 working days
  Luxembourg 1-2 working days
  Ireland 2-4 working days
  Bulgaria 4-6 working days
  Slovenia 2-4 working days
  Slovakia 3-5 working days
  
  United Kingdom:
  Estimated delivery of 2-3 business days.
  
  United States:
  Estimated delivery of 2-5 business days.
  
  Canada:
  Estimated delivery of 2-5 business days.
  
  
  I live on an island, will there be any changes to the shipping costs or delivery time?
  Shipping costs remain the same if you live on an island, including French or Spanish islands. However, please note that shipping times might be slightly longer.
  
  My parcel has been damaged. What should I do?
  All items are insured until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery and contact customer service via our contact form immediately. Please check the item(s) for quality and accuracy. If goods are damaged, please contact us immediately providing your order number and pictures of the damage.